Frequently Asked Questions

(Click question to show/hide the answer):

  • How do I place an order?
    • •  Select a category
    • •  Browse items and make your selection
    • •  Add selection to basket
    • •  Hover mouse over basket to review items or continue to checkout
    • •  Complete checkout form
    • •  Place order
  • How much does delivery cost?

    Your delivery charges will be displayed before you finalise your order.

    • •  UK Delivery: £4.99.
    • •  EU Delivery: £9.95.
    • •  Outside EU Delivery: £15.95.
  • Can I get delivery outside of the UK?

    Yes, we deliver to all countries apart from USA, which can be ordered through the Harlem Globetrotters USA Store.

  • Can I get a next day delivery?

    Our delivery terms are currently within 14 days of the date of issue of your Order Confirmation.

  • How can I contact you?

    IVS Group Limited

    Unit 13 Rennels Way

    The Metro Centre



    TW7 6NJ


    Tel: +44 208 568 6644

    Fax: +44 208 560 2416

  • What is your returns policy?

    Please refer to our returns section of the terms and conditions.

  • Can I track my order?

    No, we do not offer a tracking option.

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